Kyvo FAQ

Kyvo is a digital loyalty solution for local businesses. It replaces paper stamp cards with a digital loyalty card that is easier to use, more modern, and far more useful for the merchant. Beyond loyalty, Kyvo helps you talk to customers, grow visibility, and track activity with a full back office.

Kyvo is aimed at local businesses: restaurants, snack bars, pizzerias, hair salons, beauty institutes, barber shops, cafés, retail shops, and generally any merchant who wants to retain customers without a complicated system.

Kyvo avoids lost paper cards, removes the lack of customer insight, makes loyalty easier to run, and helps merchants stay in touch with customers through notifications, statistics, and a digital mini storefront.

Yes. Kyvo replaces paper cards with a much more practical digital version. Customers no longer lose their card, and merchants no longer need to print, stock, or manage physical cards.

No. Kyvo works independently of your till system. You can use it without changing your hardware or usual workflow.

No. Kyvo is designed to be simple. On the customer side, the experience is meant to be fast, clear, and low-friction.

No. Setup is designed to be quick. You configure your loyalty program, customize your card, enter your details, and can start using Kyvo in a short time.

Yes. You can tailor your card to match your shop and visual identity.

Yes. The back office lets you manage and adjust your program settings without relying on a third party.

No. A smartphone for the mobile app and access to the back office are enough in most cases.

Yes. The launch offer includes 2 free months so you can explore the product and see the value before continuing.

It is for day-to-day work with customers: awarding points, handling visits, validating rewards, and running your loyalty program smoothly—even during real service.

Yes. The flow is built to be fast so you can award points without slowing service.

Yes. Kyvo lets you adjust how many points you award based on your needs.

Yes. The back office is mainly for setup, management, and analysis. The mobile app is for the floor—everyday use with customers.

Yes. The mobile app also handles the loyalty cycle in practice, including when a customer reaches a reward.

It centralizes loyalty cards, tracks points, collects rewards, and keeps a link with the shops customers visit.

Yes. The goal is to avoid scattered paper cards or fragmented programs. Customers find their loyalty cards in the app.

They see their card, points, rewards, and useful shop information depending on what you configured.

Yes. When a card is completed, the reward is stored in the app, then a new loyalty cycle can start.

Yes, if notifications are enabled. That helps you stay top of mind even outside the store visit.

You set up your program and award points to customers. When the required total is reached, the customer gets their reward and a new cycle can begin.

The reward is granted in the app, then a new card can restart automatically to keep loyalty going.

Yes. You configure how your program works to match your business and offer.

Yes. Fewer losses, fewer oversights, less ambiguity on progress, and much clearer visibility for you as the merchant.

They no longer lose a physical card like with paper. Loyalty lives in the app.

Kyvo uses a simple, mobile-first flow so you can award points easily when the customer visits.

Yes. It is designed to cut unnecessary steps and keep awarding points smooth.

Yes. Kyvo also offers an alternative path so a temporary connection issue does not block the whole experience.

Yes. Kyvo is meant for real merchant conditions, including when pace is high.

It is your management hub: configure loyalty, follow customers, handle communication, review performance, and manage your subscription.

Yes. You get a much clearer view of your clientele than with a classic paper system.

Yes. You stay in control of your setup and can adjust settings as needs change.

Yes. Kyvo tracks rewards given and provides real traceability.

Yes. For example, you can download rewards issued over a given period.

Yes. You can send notifications from the back office to communicate more easily.

They remind customers you exist, highlight news, offers, or new items, and re-engage in a simple way.

Only eligible customers who have allowed notifications in the app.

Yes. A major benefit is going beyond stamps: you keep a direct channel with your audience.

Yes. Notifications work well for limited-time offers, news, or strategic periods.

Yes. Kyvo can encourage customers to leave a Google review—for example on first interaction—if you enable the feature.

No. You choose whether to use it.

Loyalty is not only about repeat visits; it can also improve online visibility and reputation.

Yes. You can enter the details needed to use this inside Kyvo.

It turns the loyalty card into a visibility space for your business, highlighting useful info beyond stamps alone.

Useful links such as social profiles, phone, website, Google review link, or PDFs like a menu.

Yes. Especially helpful for restaurants, snacks, or any shop that wants a document available.

Yes. The point is to make your business more visible and reachable from the app.

Useful indicators such as customer count, new customers, completed cards, points awarded, and rewards given.

Yes. The back office gives a clearer read on activity and how your audience grows.

Yes. Kyvo distinguishes new customers so you can understand momentum in your business.

Yes. A major advantage over paper: you can finally measure what actually happens.

Because they let you steer the business with concrete data instead of guesswork or immeasurable loyalty.

Yes. Kyvo supports employee sub-accounts so you can delegate certain actions.

No. Employee accounts are designed with narrower permissions.

They let team members help with day-to-day Kyvo use without opening full shop management.

Yes. The idea is useful floor access without exposing the entire back office.

Kyvo offers a simple plan: 2 months free, then €15 per month.

No. Kyvo is designed to stay simple, without a binding long-term commitment.

Yes. The 2 free months let you discover the solution, roll it out in your store, and see the value in practice before moving to the paid subscription.

The subscription gives access to the Kyvo ecosystem: the management back office, the mobile app, the digital loyalty program, statistics, the mini storefront, and the customer communication features included in the offer.

Yes. Merchants can track and manage their subscription directly from their management area.

Yes. Kyvo aims to offer a flexible, easy-to-use solution, including when it comes to subscription management.

Yes. The subscription includes platform updates and improvements shipped to Kyvo.

Yes. Kyvo is built to be accessible to local retailers with a clear offer and simple pricing.

Yes. Kyvo is meant to evolve with the merchant’s needs—features, usage, or team structure.

Yes. All Kyvo subscription payments go through Stripe, a trusted, secure payment provider. Your payment details are processed on reliable infrastructure designed to maximize security.

Yes. Kyvo relies on a modern architecture with secure access and account management suited to professional use.

Notifications are not forced: they depend on the user enabling them.

No. It does not replace the merchant–customer relationship; it strengthens it and helps you sustain and steer that link.

Kyvo is built to grow with your business: more insight, more communication, more structure.

Because Kyvo is not only stamping a card. It helps you follow customers, send notifications, boost Google reviews, improve visibility, and steer results with statistics.

Simpler loyalty, less loss, more visibility, more customer communication, a real management tool, and a better understanding of your activity.

It centralizes loyalty, marketing, visibility, and data in one ecosystem that is easy to adopt.